Terms and Conditions of Use | Domus Care

1. Definitions and Scope

These Terms and Conditions of Use ("Terms") govern access to and use of the Domus Care digital platform ("Platform"), accessible at domuscare.co.mz and its mobile applications, operated by Domus Care, Lda. ("Company"), headquartered in Nampula, Republic of Mozambique.

User: any natural or legal person who accesses the Platform, regardless of registration.
Client: registered user who requests domestic services through the Platform.
Service: any domestic work requested and contracted through the Platform (cleaning, electrical, plumbing, gardening, painting, and others).
Booking: electronic agreement between Client and the Company formalised through the Platform.

2. Acceptance of Terms

By creating an account, accessing or using any feature of the Platform, the User declares to have read, understood and fully accepted these Terms, as well as our Privacy Policy. If you disagree with any provision, you must refrain from using the Platform.

These Terms are governed by the laws of the Republic of Mozambique, namely the Civil Code, Law No. 3/2014 of 5 February (Electronic Transactions Law), and Law No. 4/2017 of 18 January (Personal Data Protection Law).

3. Nature of the Platform

Domus Care provides the domestic services directly through its own qualified team, ensuring quality, timeliness and responsibility in every service. The Company:

Is responsible for the execution of the contracted services and for the quality of client service.
Selects and trains its team, guaranteeing professionalism and safety in every visit.

4. Registration and User Account

4.1. Eligibility

To register on the Platform, the User must be at least 18 years old and have full legal capacity.

4.2. Accuracy of Data

The User undertakes to provide truthful, complete and up-to-date information at the time of registration and during use of the Platform.

4.3. Account Security

The User is solely responsible for maintaining the confidentiality of their access credentials and for all activities carried out on their account. They must immediately notify Domus Care of any unauthorised use or suspected security breach.

5. Client Obligations

Provide clear, detailed and honest descriptions of the services required.
Ensure safe and adequate access to the location where the service will be performed.
Make all payments exclusively through the methods provided by the Platform.
Rate the service fairly and objectively after completion.
Respect the Domus Care team, refraining from any form of discrimination, harassment or abusive treatment.

6. Domus Care Obligations

Perform services with diligence, professionalism and in accordance with the agreed Booking scope.
Comply with all agreed schedules and conditions with the Client.
Communicate any impediment or delay in a timely manner.
Comply with applicable tax obligations (NUIT registration and IRPS) and social security obligations.
Respect the Client's privacy and property during service execution.

7. Bookings, Prices and Payments

7.1. Contract Formation

The Booking constitutes an electronic contract between the Client and Domus Care, under Article 25 of Law No. 3/2014 (Electronic Transactions Law).

7.2. Prices

Service prices are set by Domus Care and displayed on the Platform in Meticais (MZN). All prices include applicable VAT.

7.3. Payment Methods

Payments must be made exclusively through the Platform using the provided methods (M-Pesa, e-Mola, bank card or transfer). Payment is held by Domus Care until the Client confirms service completion (escrow system).

7.4. Cancellations and Refunds

The Client may cancel a Booking free of charge up to 24 hours before the scheduled time. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 30% of the service value.

8. Reviews and Comments

Only Clients who have contracted and paid for the service may publish reviews. Reviews must be honest, fact-based and respectful. Domus Care reserves the right to remove comments containing offensive, defamatory, discriminatory language or that violate personality rights.

9. Intellectual Property

All Platform content — including logos, text, design, images, icons and source code — is the property of Domus Care or its licensors. Reproduction, distribution or modification of any Platform content without express written authorisation is prohibited.

10. Prohibited Conduct

The following are expressly prohibited:

Using the Platform for illegal, fraudulent or immoral purposes.
Publishing false or misleading information or content that infringes third-party rights.
Attempting to access other Users' accounts or the Platform's internal systems (hacking).
Contacting the Domus Care team outside the official Platform channels to circumvent the applicable conditions.
Using bots, scrapers or automated systems to extract data from the Platform.
Engaging in any form of discrimination, harassment or intimidation against other Users.

11. Limitation of Liability

Domus Care is not liable for:

Direct or indirect damages arising from acts or omissions of third parties.
Temporary Platform interruptions due to maintenance, updates or force majeure events.
Content posted by Users that infringes third-party rights.

Notwithstanding the above, Domus Care provides a mediation and customer support service to assist in resolving disputes with its Clients.

12. Account Suspension and Closure

Domus Care reserves the right to suspend or close, temporarily or permanently, the account of any User who:

Violates any provision of these Terms.
Provides false information or fraudulent documents.
Has a pattern of serious complaints or negative reviews.
Engages in illegal activities through the Platform.

Users may request voluntary account closure at any time through Account Settings or by contacting support at suporte@domuscare.co.mz.

13. Dispute Resolution

In the event of a dispute arising from the use of the Platform, the parties agree to attempt amicable resolution through Domus Care's mediation service. If mediation fails, the dispute will be submitted to the competent courts of the city of Nampula, Republic of Mozambique.

14. Changes to Terms

Domus Care may update these Terms at any time. Substantial changes will be communicated to registered Users with at least 15 days' notice, by email or platform notification. Continued use of the Platform after changes are published implies acceptance of the new Terms.

15. Applicable Law

These Terms are governed and interpreted in accordance with the laws of the Republic of Mozambique, including:

Constitution of the Republic of Mozambique (2004) — Fundamental rights of citizens.
Law No. 3/2014, of 5 February — Electronic Transactions Law.
Law No. 4/2017, of 18 January — Personal Data Protection Law.
Law No. 3/2017, of 9 January — Cybercrime Law.
Law No. 23/2007, of 1 August — Labour Law.
Law No. 32/2007, of 31 December — VAT Code.

16. Contact

For questions, complaints or clarifications regarding these Terms, contact us:

Email: suporte@domuscare.co.mz
WhatsApp: +258 87 334 8582
Address: Av. Samora Machel, Nampula, Mozambique
Address 2: Av. da República, 1st Fl., Lisbon, Portugal